※Please read below before returning any merchandise.
If you receive a defective item, the wrong item, or the wrong quantity, we are very sorry about it!
Please contact us by e-mail(email@example.com) with the items pictures in 7 days. We will resend the correct item to you and refund the return shipping costs due to our error as soon as possible we can.
- Please understand we can only resend the same style/size/color merchandise of your original order.
- The item you send back to us needs to be unlaundered and still in its original packaging.
- Please allow 5 days for us to resend your merchandise after we received the exchange item.
- There might be some inevitable slight errors in the production process by different characteristics and properties of fabrics, please understand it.
- Non-faulty：excessive thread end, tiny dirty stain, pressing mark, a slight error under 2 cm.
Refund or exchange with not defective or wrong items：
- You're responsible for paying the shipping charges of getting the items back to us.
- Please contact us by e-mail(firstname.lastname@example.org) before you send out the item.
- The item you send back to us needs to be unopened, unlaundered, unworn and still in its original packaging.
- Please note that refund or exchange items should be sent back to us in 7 days since you received the merchandise. The postmark will serve as proof of the date of sending.
It takes 5 days for us to process your refund after we received the item, please keep the receipts for your records.