RETURNS

Please read below before returning any merchandise.

If you receive a defective item, the wrong item, or the wrong quantity, we are very sorry about it!
Please contact us by e-mail(max.wang@easymonkey.jp) with the items pictures in 7 days. We will resend the correct item to you and refund the return shipping costs due to our error as soon as possible we can. 
  • Please understand we can only resend the same style/size/color merchandise of your original order.
  • The item you send back to us needs to be unlaundered and still in its original packaging.
  • Please allow 5 days for us to resend your merchandise after we received the exchange item.
  • There might be some inevitable slight errors in the production process by different characteristics and properties of fabrics, please understand it. 
  • Non-faulty:excessive thread end, tiny dirty stain, pressing mark, a slight error under 2 cm.

Refund or exchange with not defective or wrong items
  • You're responsible for paying the shipping charges of getting the items back to us.
  • Please contact us by e-mail(max.wang@easymonkey.jp) before you send out the item.
  • The item you send back to us needs to be unopened, unlaundered, unworn and still in its original packaging.
  • Please note that refund or exchange items should be sent back to us in 7 days since you received the merchandise. The postmark will serve as proof of the date of sending.
  • It takes 5 days for us to process your refund after we received the item, please keep the receipts for your records.